Effective Date: September 29, 2026

Thank you for shopping at https://michaeljthomas.net. Because our storefront features a combination of custom print-on-demand merchandise and physical products managed directly by our team, please review our specific policies below regarding returns, damages, and fulfillment tracking.

1. CUSTOM PRINT-ON-DEMAND ITEMS (Printful Apparel & Accessories)

Most apparel, hats, and custom-printed goods on our Site are manufactured, printed, and sublimated to order through our fulfillment partner, Printful. Because these products are uniquely created upon your request, we cannot accept returns or exchanges for buyer’s remorse, color choices, or incorrect size selections. Please review our product size charts carefully before completing your purchase.

Damaged, Defective, or Misprinted Items

Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. If your item arrives compromised, we will gladly arrange a brand-new replacement order at no additional cost to you.

• Do Not Return to Facility: Please do not mail the item back to our office or back to Printful’s manufacturing facility until explicitly instructed by our team.
• Photo Verification Required: Take a clear photo of the defective or damaged area, or a photo of the incorrect item layout you received.
• How to Submit: Send the photos along with your official order number through our secure Contact Form so our team can evaluate the issue and process your replacement instantly.

Packages Lost in Transit

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will verify the shipping metrics with Printful to confirm transit failure and arrange a fresh replacement shipment.

Please Note: If courier tracking data officially confirms that the package was successfully delivered to the shipping address provided at checkout, neither the Site nor our fulfillment partners can offer a refund or replacement.

2. PHYSICAL ITEMS SHIPPED DIRECTLY BY US (Tour Merchandise & Physical Music)

For physical stock items that we mail directly to you from our personal inventory (such as designated self-shipped apparel lines, physical CDs, vinyl records, or physical tour items), we offer a traditional 30-day return policy:

• You have 30 days after receiving your item to request a physical return or exchange evaluation.
• To be eligible for a return, your item must be in the exact same condition that you received it: unworn, unwashed, unused, with original tags intact, and preserved in its original packaging. You will also need to provide your order receipt or proof of purchase.
• Items sent back to us without first requesting an official return authorization through our support channel will not be accepted.
• Exchanges: The fastest way to ensure you get what you want is to return the self-shipped item you have, and once the return is formally accepted, make a separate purchase for the new item variant on our site.

3. EXCEPTIONS & NON-RETURNABLE PRODUCTS

Certain types of goods are entirely exempt from being returned or refunded:

• Sale items, clearance inventory, or promotional gift cards are non-refundable and cannot be returned.
• Digital products, downloadable software, or instant digital music files cannot be returned.
• Opened physical media (such as CDs, DVDs, or vinyl records that have had their protective plastic wrapping removed) are eligible for replacement *only* if they are proven to be physically defective or damaged upon arrival.
• Perishable goods, hazardous materials, flammable liquids, gases, or personal care products are strictly exempt from returns.

4. EUROPEAN UNION 14-DAY COOLING OFF PERIOD

We do not currently ship internationally or market our products to customers in the European Union. In the event that we begin shipping orders directly into the European Union, customers in that region would possess the legal right to cancel or return their order within 14 days for any reason and without justification, provided the item is in the exact same condition as received: unworn or unused, with tags, and preserved in its original structural packaging alongside proof of purchase.

5. REFUND TIMELINE AND PROCESSING

Once your return is received and inspected by our warehouse team, we will process your data and notify you of the approval or rejection of your refund. If approved, your refund will be executed automatically through your original payment method (Stripe/PayPal/Credit Card) within 10 business days.

Please note that banking processing metrics can vary, and it may take additional time for your credit card company or banking institution to officially post the transaction balance to your statement records.

If more than 15 business days have passed since we approved your return and you still have not received your credit balance, please verify your financial records and then contact us using our secure digital channel below.

6. RETURN SHIPPING LOGISTICS

To start a return for an eligible, self-shipped item, please submit an inquiry via our contact form to receive the proper mailing address, as items are routed through different inventory locations.

• You will be responsible for paying your own shipping costs for returning non-defective items. Original shipping costs are non-refundable. If you receive a refund, the structural cost of return shipping will be deducted from your final credit value.
• If you are returning high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item package.

7. CONTACT FOR ORDER HELP

For all questions related to order tracking delays, print flaws, or to initiate a physical return request, please reach out to our team securely:

• Customer Support Desk: Please submit your order details and messaging directly through our secure Contact Form.